Socially Distanced, Digitally Connected.

It is evident that instances such as Covid-19 pandemic would directly force social distancing, country wise lock downs and stringent hygiene measures which would frame organisations to work remotely to sustain the business and the economy. Consequently, there will be a surge in complains as the people are restricted at their domestics probing to have detailed attention on household facilities due to spontaneous transposition of the usual lifestyle. Due to unforcedness of this tragic, plenty of businesses are lacking with resources and mechanisms to cater this transformational change. Having the customer waiting for a considerable amount of time by not having a solution would result with frustration. Prompt response for the customer at such an ultra-critical stage would result in utmost loyalty to the business.

Connecting the customer instantly with the right responder would be the situation where business feels as ideal to be with regardless of whether the world going through a pandemic situation or not. Mobile apps play a major role on reducing the lead time and resource requirements to achieve such objectives. Introducing RCS, the ideal platform to manage customer connectivity. The mobile app which leverages on the cloud platforms to connect among multiple parties with few clicks, setting up an eco-system. As a result, the business will be sufficiently capable to manage the requests meticulously thereby having the customers satisfied at the most optimistic manner. Let’s see how.

Introducing RCS – Report, Connect and Solve, the ideal platform to manage customer connectivity. The mobile app which leverages on the cloud platforms to connect among multiple parties with few clicks, setting up an eco-system. As a result, the business will be sufficiently capable to manage the requests meticulously thereby having the customers satisfied at the most optimistic manner. Let’s see how.

Key highlights

The RCS platform consist with two apps as a part of a single solution. RCS Admin, where the business keeps an eye on the complains and RCS Complainer where the complains can be lodged by the customer. Let us elaborate further.

RCS Admin
  • Create Facility.
  • Define Complaint Types.
  • Accept & Manage Users.
  • Track & Resolve Complaints.
  • Data Analytics – Admin Charts.
RCS Complainer
  • Connect with Facility.
  • Create Complaints.
  • Track and Communicate.
  • Provide Feedback.
  • Complainer Charts.

Benefits

Easy Access
  • Few clicks to resolve your complaints
Flexible
  • Serves multiple facilities.
  • Central viewpoint of all complaints.
  • Blends with any domain.
Effective Communication
  • Flawless, comprehensive communication
  • Traceable communication with time stamp
  • Inbuilt live chat
Quick Turnaround
  • Instant Feedback. 
  • No long waiting, no frequent visits.
  • Digitized content tagged with Service Level Agreements.